Refund Policy

Refunds are reviewed on a case-by-case basis only.
If you are looking to get a refund or return an item you received, please kindly email to sales_sg@faesol.com

Please note that we do not accept refund cases such as:
1. Over 7 days from the date of goods received
2. Items that are open/used or damaged
3. Sending of intended refund item without prior iLite’s acknowledgment.